Refund policy
eturn and Refund Policy for Thyme Machine Merchandise
Welcome to Thyme Machine! We're committed to ensuring you love every piece of our merchandise as much as we love creating them. Here's our simple and straightforward return and refund policy:
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Eligibility Window: To initiate a return, please contact us within 30 days of receiving your order. Unfortunately, we cannot accept returns beyond this period.
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Condition of Merchandise: Returned items must be in the same condition you received them: unworn, unwashed, with original tags attached, and in their original packaging.
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Non-Returnable Items: Certain items like sale products, customized goods, and personal care items are final sale and cannot be returned, unless they arrive damaged or defective.
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Process for Returns: To start your return, please contact us at info@thymemachinecafe.com. Include your order number, the item(s) you wish to return, and the reason for return. We will provide you with a return shipping label and instructions.
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Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
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Exchanges: We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please email us at info@thymemachinecafe.com.
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Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Thank you for shopping with Thyme Machine. We're here to help if you have any questions or concerns!